Return Policy for Awareness Products | Personalized Cause
If you made an ordering error or did not receive the product you desired, please review our return policy and then contact us. We are happy to make changes.
Return Policy for Awareness Products
How to Fix or Change Ordering Mistakes
If you believe you have made a mistake in spelling, dates, etc. once your order is placed, please contact us within four hours of your order placement. You may use our CONTACT US form in the ABOUT US section, which is preferred, so that we have a written request of the change. We will also gladly make changes for you by phone, if necessary.
Return, Refunds and Order Cancellation Policy
Personalized product cannot be cancelled, returned or refunded once payment is received because these are custom orders.
Defective Order Policy (Or Replacement Policy)
If there is a defect in the product such as a mis-spelled word, we will gladly replace the piece. Please use the CONTACT US form on the PERSONALIZED CAUSE ABOUT US page, or email us at firstname.lastname@example.org with your order number. We will give you instructions for returning the piece to us. Non-personalized items may be returned to us in reusable or "like new" condition for 30 days from your order date.
Time Limit to Return Adjustments or Replacements
All requests for adjustments or replacements must be submitted within 30 days of ordering in order for us to replace it.